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OrthoNOW Continues Its Commitment to Outstanding Patient Experiences Launches Mobile App Upgrade – Teams Up with Uber

(Miami, Florida) As part of its ongoing commitment to providing outstanding patient experiences, OrthoNOW, the nation’s only orthopedic urgent care franchise, announced today a new and improved mobile app to include a variety of features that further disrupt the traditional healthcare delivery model. The most exciting new feature is an integration with Uber, the ridesharing service, to enable injured patients to request a ride to the nearest OrthoNOW Center for treatment directly within the app.

Co-Founder and Chief Medical Officer, Dr. Alejandro Badia quotes Steve Jobs and says “You’ve got to start with the customer experience and work back toward the technology, not the other way around. We understand that injuries don’t happen by appointment and our commitment to providing an outstanding patient experience begins before patients cross our threshold. We are proud to be launching this innovative new mobile app designed with the patient in mind.”

“We are excited that OrthoNOW is utilizing Uber’s open API for such an innovative integration,” said Uber South Florida general manager Kasra Moshkani.

The OrthoNOW mobile app includes the On My Way NOW™ feature that allows patients to notify an OrthoNOW Center that they are in route, the reason they are going, and what time they expect to arrive. Additionally, the app locates the nearest OrthoNOW Center, provides contact interface to the Center, can connect to Facebook and Twitter accounts, and supplies information about conditions treated and a section of frequently asked questions. This updated version now provides the following features to enhance the experience:

  • Patients are now able to send a custom injury alert to the orthopedic experts at a Center with pictures of the injury in advance of their arrival.
  • Users of the mobile app can now create multiple patient profiles – a feature designed to help parents or coaches build a system for rapid decision making and notification at the time of injury, when seconds count.
  • Finally, and most notably, OrthoNOW’s mobile app is now integrated with the Uber app, allowing patients to request and ride to the nearest Center when other transportation is not available or practical, such as after having sustained an injury to a hand, arm, leg, or foot.

This new and revolutionary mobile app is now available at no cost in the app store for iPhone users.

About OrthoNOW®:

OrthoNOW, which began franchising in 2014, is a network of specialized urgent care centers focused on sports medicine and the treatment and prevention of the full range of orthopedic injuries, all on a walk-in basis. Services include treatment of injuries to the hand, wrist, foot, ankle, knee, spine and shoulder, as well as preventative consultation and regimens by experts in orthopedics. Every OrthoNOW is equipped with digital imaging equipment and offers the latest techniques and treatments by a team of orthopedic physicians and orthopedic specialized ancillary providers including ARPwave Neuro Therapy which dramatically alleviates acute and chronic pain and expedites recovery time from surgery. OrthoNOW’s mobile app features a revolutionary feature called On My Way NOW™ which allows patients to notify an OrthoNOW Center that they are in route, the reason they’re coming and what time they expect to arrive. The recently released upgraded app for iPhone now includes integration with Uber, the ridesharing service. OrthoNOW’s flagship center is in Doral Florida, with additional centers in Florida, Georgia and other locations coming soon. For more information visit:

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About Uber:

Uber is a technology platform that is evolving the way the world moves. By seamlessly connecting riders to drivers through our apps, we make cities more accessible, opening up more possibilities for riders and more business for drivers. From our founding in 2009 to our launches in over 300 cities today, Uber’s rapidly expanding global presence continues to bring people and their cities closer. Follow us on Twitter: @Uber and find us on Facebook: Uber.